This Booking & Cancellation Policy outlines the terms that apply when customers make travel reservations through the website of Alif Global Connect. By confirming a booking with us, you agree to comply with the conditions described below.

1. Booking Confirmation

All travel bookings made through our website are subject to availability and confirmation.

A booking will only be considered confirmed when:

• The required payment or deposit has been successfully received.

• A booking confirmation or invoice has been issued by Alif Global Connect.

• All required traveler information has been submitted.

Customers are responsible for reviewing their booking details carefully after confirmation and informing us immediately of any errors.

2. Required Information for Booking

To process a travel reservation, customers may be required to provide the following information:

• Full name as it appears on passport

• Passport details

• Contact information (phone number and email address)

• Travel dates and preferences

• Emergency contact information

Providing inaccurate or incomplete information may result in delays, additional charges, or cancellation of bookings.

3. Payment Terms

Certain travel services require full payment at the time of booking, while others may require a deposit to secure the reservation.

Payment conditions may vary depending on the type of travel service, including:

• Tour packages

• Hajj or Umrah packages

• Hotel bookings

• Transportation services

• Custom travel arrangements

The remaining balance, if applicable, must be paid before the deadline specified in your booking confirmation.

Failure to complete payment within the required timeframe may result in cancellation of the booking.

4. Bangladesh Tour Packages

For certain Bangladesh tourism packages listed on this website, the booking process may redirect customers to the official website of Alif Global Tours & Travels for final booking confirmation and payment.

In such cases, the booking will be governed by the terms and policies of that platform.

5. Changes to Bookings

If you wish to modify your booking after confirmation, you must submit a request as soon as possible.

Possible changes may include:

• Travel date changes

• Passenger name corrections

• Package upgrades

• Accommodation changes

All modifications are subject to availability and may involve additional fees imposed by airlines, hotels, or other service providers.

Alif Global Connect cannot guarantee that all change requests can be accommodated.

6. Cancellation Policy

Customers may request cancellation of their booking by contacting our customer support team.

Cancellation policies may vary depending on the travel product or service booked.

Typical cancellation terms may include:

• Free cancellation within a limited time after booking

• Partial refund if cancellation occurs within an allowable period

• Non-refundable deposits for certain packages

• Higher cancellation charges closer to the departure date

Specific cancellation terms will be provided at the time of booking confirmation.

7. Supplier Cancellation Policies

Certain travel services are provided by third-party suppliers such as:

• Airlines

• Hotels

• Tour operators

• Transportation providers

These suppliers may have their own cancellation and refund policies. Customers are responsible for complying with the applicable supplier terms.

Alif Global Connect will assist in communicating with suppliers but cannot override their policies.

8. Cancellation by Alif Global Connect

In rare circumstances, we may need to cancel or modify travel services due to factors beyond our control, including:

• Natural disasters

• Government travel restrictions

• Safety concerns

• Operational issues

• Supplier cancellations

In such cases, we will attempt to offer:

• Alternative travel arrangements, or

• A refund according to applicable supplier policies.

9. No-Show Policy

If a traveler fails to appear for their scheduled travel service without prior notice, it may be considered a no-show.

No-shows may result in:

• Cancellation of the booking

• Loss of deposits or full payment

• No eligibility for refunds depending on supplier rules.

10. Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance to protect against unexpected circumstances such as:

• Trip cancellations

• Medical emergencies

• Travel delays

• Lost baggage

Alif Global Connect is not responsible for financial losses resulting from events that could have been covered by travel insurance.

11. Customer Responsibilities

Travelers are responsible for ensuring that they:

• Arrive at departure locations on time

• Possess valid passports and visas

• Comply with local laws and travel regulations

• Follow airline and immigration requirements

Failure to comply with these requirements may result in denied travel or additional costs.

12. Contact for Booking Changes or Cancellation

For booking changes or cancellation requests, customers should contact us through the official communication channels listed on our website.

Requests should include:

• Booking reference number

• Traveler name

• Description of the requested change or cancellation

Our support team will respond as soon as possible to assist with the request.

Booking & Cancellation Policy