This Refund Policy explains the conditions under which refunds may be issued for travel services booked through the website of Alif Global Connect. By making a booking through our website, you agree to the terms outlined in this policy.

Refund eligibility may vary depending on the type of service booked, the timing of cancellation, and the policies of third-party travel suppliers such as airlines, hotels, and tour operators.

1. General Refund Conditions

Refunds may be issued only under the conditions specified at the time of booking or according to the applicable cancellation policy.

Refund eligibility depends on factors including:

• The type of travel service booked

• Supplier terms and conditions

• Timing of cancellation

• Payment terms associated with the booking

Certain services may be non-refundable, particularly discounted or promotional travel packages.

2. Deposit Payments

Some travel services require a deposit to secure a reservation.

Unless otherwise specified:

• Deposits may be non-refundable

• Deposits may be partially refundable depending on supplier policies

• Deposits may be applied toward rescheduling when permitted

The exact deposit conditions will be stated during the booking process.

3. Refunds for Cancelled Bookings

If a booking is cancelled within the allowed cancellation period, a refund may be issued after deducting applicable charges, which may include:

• Supplier cancellation fees

• Payment processing fees

• Administrative service charges

The amount refunded will depend on the cancellation timing and the applicable supplier terms.

4. Non-Refundable Services

Certain travel services may be non-refundable, including but not limited to:

• Special promotional packages

• Last-minute bookings

• Certain airline tickets

• Visa processing fees

• Service charges and administrative fees

Customers are advised to carefully review refund conditions before completing a booking.

5. Bangladesh Tour Package Refunds

Some Bangladesh tourism packages displayed on this website may redirect customers to the official website of Alif Global Tours & Travels for final booking and payment.

Refunds for those bookings will be governed by the refund policy of the main booking platform where the payment was completed.

6. Supplier Refund Policies

Many travel services are provided by third-party suppliers including:

• Airlines

• Hotels

• Tour operators

• Transportation providers

Refunds may depend on the policies of these suppliers. Alif Global Connect will assist in coordinating refund requests but cannot guarantee approval if the supplier denies the request.

7. Refund Processing Time

Once a refund has been approved, processing typically takes:

7–14 business days

However, the actual time for funds to appear in your account may vary depending on:

• Payment method used

• Bank processing times

• Payment gateway procedures

Refunds will be issued to the original payment method whenever possible.

8. Cancellation by Alif Global Connect

In rare situations where a travel service must be cancelled by Alif Global Connect due to operational reasons or circumstances beyond our control, customers may be offered:

• A full refund, or

• An alternative travel arrangement of equal value, where available.

9. Force Majeure

Refunds may be affected by circumstances beyond the control of Alif Global Connect, including:

• Natural disasters

• Political instability

• Government travel restrictions

• Public health emergencies

• Airline or supplier operational disruptions

In such cases, refunds will depend on the policies of the relevant travel service providers.

10. Refund Request Procedure

To request a refund, customers must contact our support team and provide the following information:

• Booking reference number

• Full name of the traveler

• Reason for the refund request

• Supporting documentation if applicable

Our team will review the request and communicate the outcome based on the applicable policies.

11. Travel Insurance Recommendation

We strongly recommend that travelers purchase comprehensive travel insurance to protect against unexpected situations such as trip cancellation, medical emergencies, or travel delays.

Travel insurance may cover costs that are not refundable under this policy.

12. Contact Information

For refund inquiries or assistance, customers may contact us through the official contact channels listed on our website.

Our team will make every reasonable effort to assist customers and ensure transparency in the refund process.

Refund Policy